Poor Service - Policies not enforced.

Hello friends

I would like to share my experience with Samsung.

I bought a gear S3 watch beginning of march, June July it started malfunctioning home button not working. This is a problem with their watches it's all over the internet.

It's still under warranty so i sent it in for repairs August 5th. Repair center couldn't fix it, they decided exchange it with a refurbished one August 25. They don't have stock I'm waiting till today.

All this time I'm getting no fees back from Samsung about the status of the repairs, I'm the one who have been initiating communication, every other day through the whole process. September 11 I escalated the case with their manager, they are willing to refund me but for them to begin that processes need proof. This is what they say "Sir we need make sure first no watch was sent to you, we have to confirm the watch is still at the repair centre". The whole week they made numerous attempts to call the repair centre with no success.

Did I mention the watch costed me almost R7k. SAMSUNG don't know where is my R7k?

I'm a big fan of samsung I mean most of my appliances are made by SAMSUNG.

Samsung nobody deserves this kind of treatment.