Poor service, Pathetic brand

Samsung ran a Rewards program which they terminated in August 2018. I had supported the program for years and accumulated a significant value in rewards which was then forfeited when the program was terminated. However despite numerous e-mails to Samsung Customer Care in this regard Samsung refused to make available adequate opportunities to utilise the rewards earned. The Customer Care team are now passing the buck saying they are an outsourced company and are unable to assist. This appears to have been a ****. I don't believe Samsung had any intent of honouring any rewards!

In the absence of any measures to make good for the inconvenience and poor service in this regard I will no longer support the Samsung brand.