Poor service once again

Good Day.

REF: ********** 801

So your outsourced technician finally visited my premises on 28 December 2018, and the route cause of the problem was established. So once again I have to phone into Samsung and get an update on the status of my repair at 11: 15 and was told that the outsourced service center will send me an sms notifying me about the delay as it is the festive season etc.. And apparently they are working very hard to get my repair done. Please explain to me how are they apparently trying very hard? I have been without a supposedly "quality" washing machine since 18 December 2018. The reason a paid a little extra as mentioned previously was for the supposedly world class service throughout the year, because its the festive season it does not mean that sub standard services will apply. Maybe mention this in your terms and conditions.

I am honestly fed up with Samsung and I can assure you that this was the last Samsung product that I will purchase!