TM
Tsepi M
1 reviews | Active since Jan 2017
15 Jun 2023, 11:22
Poor Service on delivery
I have upgraded to an S23 and on the same day the consultant helped to claims for my Samsung Buds which was claimed around the 20th of May, on the 26th of May they were approved, reference number was provided and I have called *** number cuts no answer. I did not have to upgrade and maybe i must really take the phone back.
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
15 Jun 2023, 11:26Good day Tsepi
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply15 Jun 2023, 11:26
Official
Good day Tsepi
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's replyOfficial
15 Jun 2023, 15:46The issue has been escalated we will inform you once it has been resolved, please wait for feedback.^NM
Samsung South Africa's reply15 Jun 2023, 15:46
Official
The issue has been escalated we will inform you once it has been resolved, please wait for feedback.^NM
Samsung South Africa's replyOfficial
27 Jun 2023, 10:32Good day Tsepi
We have sent the feedback via email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
;^NM
We have sent the feedback via email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply27 Jun 2023, 10:32
Official
Good day Tsepi
We have sent the feedback via email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
;^NM
We have sent the feedback via email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
;^NM
TM
Tsepi M's updateReviewer Update
27 Jun 2023, 11:35Hello,
I'm not sure why are you closing the matter when it has not been resolved. you have a really low capacity to solve your own system issues. You have no customer service. i regret upgrading with a Samsung.
its a month and 1 day today
I'm not sure why are you closing the matter when it has not been resolved. you have a really low capacity to solve your own system issues. You have no customer service. i regret upgrading with a Samsung.
its a month and 1 day today
TM
Tsepi M's update27 Jun 2023, 11:35
Reviewer Update
Hello,
I'm not sure why are you closing the matter when it has not been resolved. you have a really low capacity to solve your own system issues. You have no customer service. i regret upgrading with a Samsung.
its a month and 1 day today
I'm not sure why are you closing the matter when it has not been resolved. you have a really low capacity to solve your own system issues. You have no customer service. i regret upgrading with a Samsung.
its a month and 1 day today