Poor service, no care for the customer at all

After 2 services being listed on the 14th November, I am STILL waiting for SOMEONE to call me and give me feedback. Just to give you an idea of how much running I have had to do: > After 8 WORKING DAYS, i called Samsung the Grove, and I was told I must wait 4-7 working days....maths s****s needed there. Help your staff samsung. I was then told I would be called back, I never was. After 2 days of having to call your staff back, I still got nothing. Since when does a paying customer chase a contracter or company doing the work????? > I have sent several emails sent to your offices, with only reference numbers being sent back > I called you terrible customer (dis)service number 4 times and put on hold for ten minutes at a time and eventually had to give up. When I do speak to someone, I get the SCRIPTED RESPONSE (yes, ma'am, I am sorry ma'am. I understand Ma'am. Would you like a reference number?) > I spoke to a lady by the name of Prudence who I guess was meant resolve it but never did and after sending ANOTHER 3 emails, she passed the buck right back to the *********** branch. The very branch that STILL cannot give me a date for collection. I was told that on Wednesday the one phone would be repaired...NOTHING > It is now Friday, 3 days after the SAMSUNG THE GROVE, Pretoria was meant to call me and I still have not heard any thing. And you customer (dis)service still has not called me.

I cannot believe how poorly you treat customers. It is SHAMEFUL!!! And to see the very same complaints across the board is disappointing for a company of such a calibre. No service, no qualified personnel to deal with client issues, no technical help, no feedback and NO CARE from the rotten bottom all the way up to the tinking top. Not renewing with Samsung when this contract is up.