Poor service. Full of lies.

Ref ***

Never thought a big Company like SAMSUNG can be such a disappointment/ disgrace, just imagine i have to spend a festive without a TV and bought it cash too. They fail to fix their own product and now it's talking forever just to exchange or refund me back.

I still haven't receive any positive feedback from them sins writing this Email. Only empty promises from the complain Dept from wish she promise that her case Manger will call me on Monday 19/12/2022. Did they ever call not even. Simon said he will sort it. Linda said she will escalate and call nothing. I spoke to ten people not even 1 of them can help me. Therfore I want a new TV.

Please assist cause I'm on my way to the ombudsman.