Poor service from store and Samsung

Good day,

I purchased a Samsung A Core 3 in November 2022 and have been experiencing problems with the devise from the time it was purchased.

The phone was purchased at Ackermans at the Ridge in Chatsworth. I have been up and down to the store numerous times since January 2023 to date and the store has not assisted me.

I am now being told that I need to go to Samsung on my own as the warranty has expired , which is not my fault.

I am 70 years old and have no time to keep running up and down to have the phone sorted out.

Please find list of problems with the phone below:

1. Phone continuously freezes 2. Messages disappear after 2 days without me deleting it 3. The phone resends messages to contacts

I really need someone to contact me urgently to assist as I do not think that it is fair for me to keep on running around while the staff at the store where not able to assist me.

Kind regards, Naseema Ally ***