Poor service from Samsung South Africa

I reported the problem with our Samsung TV to Samsung on 19 June 2023 at 9h38 and was informed a technician will contact us within 24 – 72 hours and that I have to pay a call-out fee, which I said I am willing to pay. I called Samsug again on 23 June 2023 at 12h41 and said no one has contacted met as yet. . Only to be informed I had to pay a call-out fee before a technician will be sent to my residence which I alread on 19 June 2023 at 9h38 said I am willing to pay. No one followed up and send me bank particulars for payment to be made to. The excuse given to me is that Samsung hasn’t got my e-mail address, but Samsung has my contact details but no one contacted me to follow up – it was already a week ?? I told them am not happy in the way this was dealt with. On Friday, June 23, 2023 1:23 PM I received an e-mail from a manager which included Service Bookings <***> 'cpgs .' <***>; requesting them as follows – “ Gooday Team Please kindly assist, customer has been waiting for a quotation from ASC can we be in contact with ASC so that the quote can be sent to the customer urgently. “ On Monday, June 26, 2023 9:50 AM I received an e-mail from *** in which the following people was also included - 'Service Bookings' ***, C'cpgs .' *** : ref *** (this after I had to make another call to follow up why no one has contacted us yet”) - and I quote “Gooday Mr Eugene , Apologies profusely for the delay in service your matter is important to us, I have already escalated and flagged your case as a priority and our service tracking team is monitoring your case with speed, we have reached out to the service centre to identify the reason for the delay. The service centre has promised to be in contact with you by today. We will continue tracking from our side so that you are assisted. Apologies once again for the inconvenience Regards Tumelo. In this e-mail I was informed “The service centre has promised to be in contact with you by today.” Which was on On Monday, June 26, 2023 9:50 AM Today is the 07 July 2023 and no one has contacted us as yet. This is not good service at all