Poor service from Samsung SA

Item: Samsung South Africa
Rating: 1
Author: Jacques T

I'm still waiting for Samsung to contact me regarding a faulty washing machine. It's been about 2 months and no one replies back to me. Absolute poor service - I will never buy any Samsung again after this ordeal. I won't recommend anyone to buy any Samsung product as their products and service are extremely poor.

Your escalation system doesn't work Samsung - you're gonna have to do better than this. Looks like I'll have to take further step to resolve this issue as they simply just don't seem to care...

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

12 Sept 2020, 09:57

Good day Jacques

Thank you for bringing this to our attention.

Please note that an a exchange has been logged , which means you will be provided with a new unit.

Our sincere apologies for any inconvenience caused.

^^LP^^

Samsung South Africa's reply12 Sept 2020, 09:57

Official

Jacques T's updateReviewer Update

12 Sept 2020, 09:59

I've been waiting for about two months now. When will it be replaced?

Jacques T's update12 Sept 2020, 09:59

Reviewer Update

I've been waiting for about two months now. When will it be replaced?

Jacques T's updateReviewer Update

14 Sept 2020, 19:23

You guys don't seem to like to reply more than once, do you? Once again, no follow up from you. I'd rather just have my money back....

Jacques T's update14 Sept 2020, 19:23

Reviewer Update

You guys don't seem to like to reply more than once, do you? Once again, no follow up from you. I'd rather just have my money back....