Poor Service from Samsung Repair center

<p>I booked a repair device at Samsung complaining about battery issues which was faulty,the device is still under 2years warranty.they have returned the device without being repaired when I called to inquire they asked me to send them IMEI,Serial no and proof of purchase which I did and still they haven't contacted us.</p> <p>Details</p> <p>job no: ********** 038</p> <p>IMEI No: ********** ********** 6</p> <p>Serial no:RV1G414TG5K</p> <p>Model:Samsung Galaxy core 2</p> <p>model no:SM-G355H</p> <p>Date of purchase:27/01/2016</p>