DC
Desire C
1 reviews | Active since Jun 2013
21 Mar 2024, 11:15
Poor service from Samsung Online store pathetic actually
Terrible service almost zero from the Samsung Online store. Paid R12000-00 for a Samsung machine on 3 March 2024 and 18 days later still waiting for the refund and return of machine.
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Replies (3)
Samsung South Africa's replyOfficial
21 Mar 2024, 11:17Good day Desire
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply21 Mar 2024, 11:17
Official
Good day Desire
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
DC
Desire C's updateReviewer Update
21 Mar 2024, 11:21You said that a week ago too! No one has contacted me
DC
Desire C's update21 Mar 2024, 11:21
Reviewer Update
You said that a week ago too! No one has contacted me
Samsung South Africa's replyOfficial
22 Mar 2024, 13:57Good day Desire
We do apologize for the inconvenience and undue frustration, this has caused.
Our voice of customer team is working actively to resolve the matter, we will inform you once the matter has been resolved.
Please wait for feedback.^NM
We do apologize for the inconvenience and undue frustration, this has caused.
Our voice of customer team is working actively to resolve the matter, we will inform you once the matter has been resolved.
Please wait for feedback.^NM
Samsung South Africa's reply22 Mar 2024, 13:57
Official
Good day Desire
We do apologize for the inconvenience and undue frustration, this has caused.
Our voice of customer team is working actively to resolve the matter, we will inform you once the matter has been resolved.
Please wait for feedback.^NM
We do apologize for the inconvenience and undue frustration, this has caused.
Our voice of customer team is working actively to resolve the matter, we will inform you once the matter has been resolved.
Please wait for feedback.^NM