1 reviews | Active since Jun 2014
Poor Service from Samsung Gateway
Poor service from Samsung Gateway. I bought the new Neo Qled QN90A tv and Q800t soundbar from the salesman Timothy Kisten. Timothy informed me that installation is free from their approved installers but if I want the soundbar mounted as well I might have to pay them something. When the installers came, they asked me if Samsung gave me a price of which I rep**** no. He then asked for R600! to mount a soundbar? When I queried this with Tim, he advised that sounds correct but was hesistant. Furthermore the installers did not connect things correctly with the soundbar to use the Q Symphony feature. They mounted the soundbar too close to the tv so we cannot hide the cables in the trunking. They have promised to return to fix this and I am still waiting.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM