Poor service from Samsung

I have been trying to get a part for my Samsung tumble dryer since 2019. It is now August 2020. I have called both the Cape Town and Malmesbury branch to get the part. Both branches state they will get back to me. I am still waiting! I call the call center, to be told to call Cape Town and Malmesbury branch. I then asked the call center who I can talk to to file a complaint. They gave me an email. Still no reply. I have even asked electricians to call and try get me the part. They too experienced the same lack of service I experienced. Absolutely shocking service from Samsung South Africa. I love the Samsung products, but the after sale service is horrific.