LS
Laurent S
1 reviews | Active since Nov 2022
17 Nov 2022, 09:41
Poor service from Samsung Care plan
I bought a phone and a 2 year Care + plan on Sunday. I was billed and Paid for phone and R 999 for 2 yr Care+ . Can provide proof of payment. The phone got delivered but no instructions to activate Care+. I have spend 2 hrs of my own airtime talking to Samsung Estore, IUA , Samsung support etc. NO ONE CAN HELP ME> I phoned Samsung Support line - ***. Asked to leave a message. very unstaisfying service.
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
17 Nov 2022, 09:43Good morning Laurent,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply17 Nov 2022, 09:43
Official
Good morning Laurent,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM