ZK
Zaheed K
1 reviews | Active since Sept 2024
21 Dec 2024, 16:34
Poor service from Samsung and Skynet for delivery of promotional products
Good day
I am deeply unhappy with the courier company Samsung is using to deliver my keyboard cover and charger. From the 13 December the Skynet site shows that my parcel is at the Durban branch. From then to now there has been no change and my parcel is still not delivered. I tried calling them on numerous occasions and held on forever and still couldn't speak to an agent. Please look urgently into this matter and revert to me.
My order number /approval number is ***JOHQY.
Regards
Dr Zaheed Khan
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
23 Dec 2024, 09:20Good day Zaheed,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply23 Dec 2024, 09:20
Official
Good day Zaheed,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
ZK
Zaheed K's updateReviewer Update
27 Dec 2024, 11:53Good day
Please note that it is now 2 weeks that the parcel is still sitting in the Durban branch and there is no plan to deliver the parcel as yet.TThis does reflect very poorly on Samsung for using courier services who are *********** .
Please arrange delivery of my parcel on an urgent basis.
Regards
Dr Zaheed Khan
Please note that it is now 2 weeks that the parcel is still sitting in the Durban branch and there is no plan to deliver the parcel as yet.TThis does reflect very poorly on Samsung for using courier services who are *********** .
Please arrange delivery of my parcel on an urgent basis.
Regards
Dr Zaheed Khan
ZK
Zaheed K's update27 Dec 2024, 11:53
Reviewer Update
Good day
Please note that it is now 2 weeks that the parcel is still sitting in the Durban branch and there is no plan to deliver the parcel as yet.TThis does reflect very poorly on Samsung for using courier services who are *********** .
Please arrange delivery of my parcel on an urgent basis.
Regards
Dr Zaheed Khan
Please note that it is now 2 weeks that the parcel is still sitting in the Durban branch and there is no plan to deliver the parcel as yet.TThis does reflect very poorly on Samsung for using courier services who are *********** .
Please arrange delivery of my parcel on an urgent basis.
Regards
Dr Zaheed Khan