Poor service from Samsung ADH Premium

<p>I am not happy with the service received from Samsung and ADH Premium.</p> <p>My s7 fell and my screen cracked but my phone was working fine.</p> <p>I took the phone to Samsung store to book in my phone and the agent advised me to download the ADH Premium app and phone the number for collection. I called the number and my phone was collected after a week on the 19 August 2016. After few days and agent form Cell Clinic Repairs send me the quote of R1652.27, I checked with my insurance they said those people is unauthorised dealer I must pay upfront then they will reimbursed me later, I declined the quote because I didn’t want to take that risk I don’t have that money it’s too much because I needed only a screen replacement. I called the call centre again to request my phone to be deliver unrepaid because they just want money nothing else ADH it’s a big money making **** they are not helping us as customers I am very angry with my phone can somebody please help to get my phone so that I can take it to a better dealer who will understand me as a client Please I can’t wait any longer I am very frustrated I really miss my phone</p> <p> </p>