Poor service from Samsung

SAMSUNG THE WORST EVER. Goodday, I had my laptop sent in for repair it was found that the > problem was with the mother board. Samsung replaced the mother board. However when i got home the laptop did not work. i took it back to samsung. The technical director told me that it could be the charger that i was using however he was not certain of that it was the charger. He told me that the problem again was the mother board and that they would replace it however if i did not use a samsung charger then he would not honor the warranty if it broke again (he was not sure if it was the charger). i battled to find a samsung charger and eventually asked him (technical director) to order me a samsung charger. He did so. i used a samsung charger and low and behold 1-2 weeks later the laptop would not work. I took the laptop back to samsung. They said it was the mother board again. Although the told me the repair would be under a 6 month warranty the now refuse to repair the laptop. I did as he asked and used a samsung ch arger that i bought from him. Now he wont honor his word/warranty. The charger i did get from Samsung heats up tremendously. so if it is the charger then it is still samsungs responsibility as it is a charger i bought from them. > In general dealing with samsung has been one huge headache. You are treated as a number and not a person. Even when i tried calling customer service i was spoken to by customer services with rehe****d lines. i even asked them to talk to me like a human not a robot. Samsung Roodepoorts lines do not work, trying to get hold of the branch is nearly impossible. I had to go out to the branch 5-6 times just to get feedback on my laptops. I was even laughed at when i went in an angry state into the branch demanding an explanation of the shoddy customer service. From: Wynand Jacobs Sent: 06 April 2016 01:24 PM To: Refilwe Mahlangu (***) Cc: *** Subject: FW: SS140014 Good afternoon Refilwe, I just got off the phone with Daniel. I’m very surprised that Daniel said he never received this email, after you said that you will refer this matter to him. Plain and simple. And I want you to please forward this mail to Daniel. As per Daniel’s request, he wants a proof of purchase of laptop before he continues with work or as per warranty. All the time work has been done without proof of purchase? It is still under warranty from last service. We only used a Samsung charger after Daniel said, he was not sure if it is the charger or not. It seems that we are being making ***** too now. Put it on email to me that you no longer going to work on this laptop please. Regards Wynand From: Wynand Jacobs Sent: 24 March 2016 09:54 AM To: 'Refilwe Mahlangu' Cc: *** Subject: RE: SS140014 Good morning Refilwe, Thank you for your response. Firstly, I want to take this opportunity to make sure you understand how frustrating and disappointing I am with the services of Samsung. This item(laptop) is and must still be under warranty from its last service +- 3 weeks ago. Check with your records. The laptop was booked in for the same faulty functioning that it won’ switch on and was just dead. The main board was “replaced”, “I hope”. We spoke to Daniel, the “Technical Director” and he’s reply to us was that we must only use a Samsung charger. He even borrowed us his own personal charger and only used that. We did that as well, we even bought one. I even borrowed one from work. When the laptop was in, Daniel even said, that he couldn’t say if it was the cause of the charger. Now, my question to you. How come the computer came out of your shop, worked for two weeks, (charged with only a Samsung charger) and now all of a sudden is just dead again? And now you tell me it’s the main board again? And now you keep me liable to pay that fees before you touch the computer? Did your technicians put in a faulty main board? If you are not willing to do the repairs under the warranty, let me know via email. I will come collect the laptop, pay the collection fees, but I will take further actions. It is unacceptable of Samsung the way we get treated in this manner and I will take it further. Please do not contact Maureen Thomas, as she do not want to deal with you anymore. You can contact me directly. This is by far the worst service we received from any customer and trust me, I will never, ever recommend anybody to Roodepoort Samsung branch. They are very unprofessional and do not know what customer care services is. Till today, nobody from Samsung got back to us.