Poor service from Samsung

Don't even rate as a one star. Bought a new Samsung washing machine from Game on Black Friday. Connected it all up on the following Wednesday and the machine shows an error. Go to game on Thursday 1 Dec. Game kindly does all the dirty work by registering the claim. They say give it 2 days. Monday 5 Dec Samsung phones and tries to fault find over the phone. They decide a technician must come look. Local agents contact me on Thursday 8 Dec and say Friday 9 Dec they will come. They move it to Monday 12 then Tuesday 13 Dec. Technician does check and advises the machine must be replaced. I report back to Game. They kindly phone Samsung the next day. Samsung has no report yet. Game kindly phones me yesterday 14 Dec, Samsung has not received the report yet to capture. So it is acceptable in Samsungs world to see customers being without what has become an essential domestic appliance, with no sense of urgency. Business is good in times like these. I need to change appliance brand.