Poor service from Regenersis (South Africa) (Pty) Ltd t/a CTDI Africa

<p>Shocking service from Regenersis (South Africa) (Pty) Ltd t/a CTDI Africa</p> <p>My phone was in perfect working condition at the time I handed it in for repairs at your Somerset West Branch, accept for the screen that needed to be replaced. The phone was checked by your service consultant at your Somerset West branch who confirmed that it was only the screen that needed replacing. During this period of time, she also did a back up of my phone`s data onto a flash and also onto their computer as well, which confirmed that my phone was in a perfect working order before it was couriered to your repair shop (Regenersis (South Africa) (Pty) Ltd t/a CTDI Africa). It was confirmed that the repairs normally takes 2 weeks and nobody during this period kept me updated. I made weekly calls to follow up and Jason(at your repair shop) had a different excuse every week. He also failed to provide me with the manager`s contact details in order for me to escalate my concerns. After a month or so I was informed by Jason that the Main Power board, LCD and Rear casing needed to be replaced and he provided me with a quotation in respect of this. This was very strange to hear as the phone was in perfect working condition when it was handed over to Regenersis (South Africa) (Pty) Ltd t/a CTDI Africa. Another quotation was sent to your Somerset branch informing them that I needed to deposit the amount of R227.21, which I did, in order for them to proceed with the repairs. <br /> All the above was explained to Jason at Regenersis who did not want to believe me. After many arguments and at my own cost, he still failed to provide me with his manager contact details, hence the reason for my complaint. After more than two months Faith ( at Regenersis) contacted me and informed me to reject the quote so they could return my handset. I made it clear in an email to Faith that I did not willingly rejected the quote and I`m only acting on her advice. This was after the fact that I explained to her that they agreed to repair the phone as I already made payment. My handset was eventually returned and to my surprise the phone was not in working order. I just feel that I was treated unfairly and that the customer service at Regenersis was below standard. I was a loyal client of Samsung until this incident and I will never ever purchase any Samsung products again. I will also tell my story to others. I require a written response from Samsung South Africa with regards to my complaint and what action they will take to resolve this, because I`m clearly not at fault.</p> <p> </p> <p>Details:</p> <p>Make: Samsung Cell Phone</p> <p>Model: SM-G925F</p> <p>IMEI/Serial: ********** ********** 7</p> <p>Fault: LCD Cracked</p> <p>Job Number: 8780SSA</p> <p> </p> <p>Upset customer</p> <p>Vernon Dampies</p> <p> Cell - ********** </p> <p> </p>