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Sphiwe S
1 reviews | Active since Dec 2015
30 Nov 2023, 11:20
Poor Service from eStore
No feedback on requested return and refund of a purchase. Always have to call to get feedback. Poor service!
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
30 Nov 2023, 11:21Good day Sphiwe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards
Samsung ZA
^NM
Samsung South Africa's reply30 Nov 2023, 11:21
Official
Good day Sphiwe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards
Samsung ZA
^NM
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Sphiwe S's updateReviewer Update
30 Nov 2023, 11:26I hope so because this reply seems like an auto reply. I already called in the morning and the consultant said he was escalating for feedback. Still nothing till now!
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Sphiwe S's update30 Nov 2023, 11:26
Reviewer Update
I hope so because this reply seems like an auto reply. I already called in the morning and the consultant said he was escalating for feedback. Still nothing till now!
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Sphiwe S's updateReviewer Update
01 Dec 2023, 11:12I look forward to this issue being sorted out sooner
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Sphiwe S's update01 Dec 2023, 11:12
Reviewer Update
I look forward to this issue being sorted out sooner
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Sphiwe S's updateReviewer Update
01 Dec 2023, 18:23Still no feedback, no call from logistics to arrange for the collection neither have they updated the call centre. All they always say is they are escalating but I the client is not getting any feedback or any communication.
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Sphiwe S's update01 Dec 2023, 18:23
Reviewer Update
Still no feedback, no call from logistics to arrange for the collection neither have they updated the call centre. All they always say is they are escalating but I the client is not getting any feedback or any communication.