Poor service false promises by management themsf

<p>I would like Samsung to be advised of poor management and service from Samsung smart care 14th ave. <br />I recently got the upgrade from mtn convincing me the A5 2017 was best. I asked all the right questions like are there spares in S.A. for it. Is the accessories to protect phone. It was promised. Any way after the signed deal. And phone activated. They could not provide any accessories apparently they were sold out but there will be more in a week. Well months went by no accessories availble and i was angy. The phone is top heavy and too big for 1 hand. So it fell and ahattered front back and sides. After bad news of no back uo screen like most samaung i was directed to smart care. I went there. 1. They quoted me r3800. And advised 5 working days from payment to fetch phone and even promised they had soare easily availble. I was upset but paid and waited. 2. There phone lines are never answered and a week later 3. i got a mail for a quote of r3100. And prompting me to advise them when I'll pay. 4. I went in they apologised. 5. the fact I paid more I would like a credit of the extra paid back. They agreed. 6. Any way 2 more weeks no word from them and more mails from same person telling me to pay. 6. I went back complained to management. 7. After months of no phone and poor excused Rique the director part owner and Evans. Called me and then appologised and in order to keep me happy they offered a deal with me. 8. The deal was They would refund me all my money for repair and give me from the sister company a pouch and screen protector. Once phone was complete. 9. A few weeks go by still no phone. However when fonally it was ready i collected it. 10. At the time 26 May 2017 They gave me a receipt stating a credit to be refunded at end of month I even filled in my bank details for the refund. And a receipt to collect a screen protector and pouch at another branch. 11. Accessories were collected but by june no refund... 12. I have on voice recording the calls to and from them and they first had to check why. But finally the excuse was no it would be end of June. Once again I have proof of them stating it would be then paid. 13. Well July comes no refund and now very angry because of countless calls I had to do. Many were excuses from their side. And now I had to try get a hold of them again and as always they are "never in"... 14. Finally Evans the main manager / part owner answers my call. And verbally on call record to he states I must leave them alone and it is simple that I will never get my money back because I got accesorries for R1000 from there other store... What... that is not the promises or deal They agreed to. And once again I have this all on voice recording. . I was shocked.. and triwd to argue and explain its not the deal. Well he simple said get over it and go away as i will never see a cent back from them.</p> <p>I have told them that I am very upset and I do have proof of the deal and I won't leave it there and I will continue to contact all the Samsung's branches and state my case and let them hear the recordings.<br />I will not accept this poor management and absolute breach of contract. I know they never signed a paper. But verbal is as good as written especially since they knew I have there promise on phone conversations of voice recordings.</p> <p>Well my problem to you or anyone reading this. Is how can Samsung allow a branch to be so rude and think they above the law. How can you even accept it. And what can you or will you do about this... I would like what wad promised bsck to me the payment back. <br />I am angry hurt and determind to get my voice heard Because for not one minute have I been treated well by them and all the agrivation caused because non of them ever communicated with me the months my phone was there. I had to travel up and down to find things out because most times they don't answer their phone.<br />Infact I even have Rique the so called director part owner cellphone number. He too exceptionally rude now after they said I won't get my money back. He never answers he phone from me.</p> <p>Tanya Cooper</p>