TL
Tebello L
1 reviews | Active since Dec 2021
20 Dec 2021, 09:42
Poor service!!!
Purchased a new Television online with Samsung On the 08/12/2021, today is the 20/12/2021 and I still don’t know where my order is. The last communication I got was that it was dispatched. I don’t know the courier company and there is no tracking facility. I’ve tried calling them countless times to no luck. Right now even if they cancel the whole order and credit me back my money I wouldn’t mind that. Poor service!!!
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Samsung South Africa's replyOfficial
20 Dec 2021, 10:08Good morning Tebello ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply20 Dec 2021, 10:08
Official
Good morning Tebello ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM