Poor service delivery from Samsung Rewards

<p>I upgraded to the S8 on the 12th June and was told by MTN to order the free accessory kit via the Samsung Rewards app, which I did. I was told delivery would take between 1-4 weeks. I have sent numerous emails to samsung rewards to request feedback and progress and I just get the same generic response. Today is 4 weeks and guess what, I still have not received my order. The app has been saying order processing for the past 2 weeks. Very poor customer service from Samsung, who knows if I will ever receive my order.</p>