Poor service delivery

Samsung Your-Service

Support Request has successfully been processed – ***

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Dear Mark Albert, We apologize for the issue you have experienced with your Samsung product. Your support request has been successfully received.

Our Samsung Technical Team will reply your question or contact you as soon as possible.

Ticket Detail Please use the ticket number shown above on all communications with Samsung concerning the service of your product. Ticket Number: *** Status: Pending My Enquiry: Refer ticket number *** Customer Information Customer Name: Mark Albert Email Address: *** Mobile Phone: *** Alt.Phone: *** Product Information productimage Galaxy Tab A 10.5 Model Number: SM-T595NZKAXFA Serial Number: R52K90JAH0L If you have any questions, please visit us atwww.samsung.com/za/support/your-service/main or call us on ***(086 SAMSUNG) or email ***.

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---------- Forwarded message --------- From: Samsung Support Centre <***> Date: Mon, 03 Feb 2020, 23:50 Subject: Support Request has successfully been processed To: <***>

Samsung Your-Service

Support Request has successfully been processed – ***

This is an automatically generated email. Please do not respond.

Dear Mark Albert, We apologize for the issue you have experienced with your Samsung product. Your support request has been successfully received.

Our Samsung Technical Team will reply your question or contact you as soon as possible.

Ticket Detail Please use the ticket number shown above on all communications with Samsung concerning the service of your product. Ticket Number: *** Status: Pending My Enquiry: This is the 4th tablet that was knocked on the corner edge. The edges are not protected even with screen gaurd and results in a small spider web crack which spreads and screen needs to be replaced. Secondly I bought the S5E plus watch 46mm R6999 as I was told the watch connects to the tablet by the sales staff and store manager.On that basis and that basis only I purchased the watch. When I explained to waterfront store manager he said" there have been other complaints. The watch does not connect to the wearable app.i have recorded calls with the store 2here they admitted to this and that they would either replace, refund .Total repair to faulty issues after 1 month R6907,00. As all communication has been recorded and liability admitted I am suing for purchase price, repairs, misleading info, together with SA Consumer protection and as a labour lawyer, amount of R100,000. I am immigrating in 3 weeks so I intend to go public Customer Information Customer Name: Mark Albert Email Address: *** Mobile Phone: *** Alt.Phone: *** Product Information productimage Galaxy Tab S5e (2019, 10.5") Model Number: SM-T725NZKAXFA Serial Number: R52M90C7FPZ If you have any questions, please visit us atwww.samsung.com/za/support/your-service/main or call us on ***(086 SAMSUNG) or email ***.

Thank you for choosing Samsung.