KM
Komane M
1 reviews | Active since Dec 2014
24 May 2021, 08:50
Poor service
Poor if not Zero service after sales...a dozen call and emails and still no delivery of the TV for a claim logged in February. Even after confirmation of delivery in April and still now the last week of May I’m still told the same stories..
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
24 May 2021, 08:52 Good morning Komane,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply24 May 2021, 08:52
Official
Good morning Komane,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
KM
Komane M's updateReviewer Update
24 May 2021, 09:01probably using a robot to respond/reply as emails sent directly to your company are hardly responded to and there is no total ownership if you respond. several pleas for someone to call me fell to deaf ears or ignored because no one is willing to own up to the mess you having people go through.
KM
Komane M's update24 May 2021, 09:01
Reviewer Update
probably using a robot to respond/reply as emails sent directly to your company are hardly responded to and there is no total ownership if you respond. several pleas for someone to call me fell to deaf ears or ignored because no one is willing to own up to the mess you having people go through.
KM
Komane M's updateReviewer Update
24 May 2021, 10:23image.png 68.34 KBsame promises, different syntex and platform
KM
Komane M's update24 May 2021, 10:23
Reviewer Update
image.png 68.34 KBsame promises, different syntex and platform
KM
Komane M's updateReviewer Update
14 Jun 2021, 13:37more lies and more false promises by samsung
image.png 66.02 KB
image.png 66.02 KB
KM
Komane M's update14 Jun 2021, 13:37
Reviewer Update
more lies and more false promises by samsung
image.png 66.02 KB
image.png 66.02 KB