Poor service

Dear Samsung,

It's extremely pathetic for that in order to get a. Response from you HELLO PETER Seems to be the only way.

The last response I received from you last week stated my exchanged was approved and going to be invoiced after calling your call centre over 15 times I get to know the invoicing was only going to be done today. Your service centre only received an email today regarding the colour of my device. I am not prepared to wait another week leave alone an extra 48 hours for my device . I suggest If I cannot get my new device in the next 2 days that I receive a refund on faulty device that was sold to me.