Poor service. Cluless managers

On Friday 20 July 2018 i received a pop up message on my phone to say there us an update. I ran the update overnight and in the morning when i woke up, my internet was not working. I called Samsung and was assisted by a lady called Sonto who tried to trouble shoot but that didnt help. I then asked to speak to her manager, Kagiso Martins who yold me to take my phone to a service centre. I refused to do that because the last 2 times i did that i stayed without a phone for over 2 weeks at a time. He tried to call a couple of other stores i can go to then he said Thabiso (a specialist) would call me in less than a minute and he would call me 15 minutes later, at 15h13 and he never called. Both him and Thabiso didnt call me when they said they would. I called Kagiso back at 15h30 and he gave me another long story about why he couldnt call me. At this point i jad been without internet access for over 15 hours.

He then advised that we should try go to clearwater mall which closes at 4. I had to drive from centurion to clearwater mall to get this fixed. When i arrived at clearwater i was met by a gentleman called Philemon Mahlangu who took less than 3 minutes to fix my problem.

I am very dissapointed at Samsung for this. Firstly, they send an update which messes up my phone, then i must spend all day without internet access, then i had to drive from centurion to Clearwater mall to find someone to assist solve my problem.

My questions to Samsung is why do you have managers that have no idea how to fix problems? Why dont their call centre know how to fix customer issues? Why do you say you will call back and never do?

The phone i have is a new Samsung Galaxy A6+. Ive had this phone for less than a month. I went to the iStore to go find a phone and a gear.

Im sick and tired of Samsjng and their rediculously poor service. Your managers know nothing aboyt the product. Philemon Masinga is the person that should be in management position because he understands the product. Kagiso Martins knows nothing about Samsung.

Samsung needs to pull their socks up. They have lost a loyal costomer in me and im never going back to Samsung. Im tired of it.