1 reviews | Active since Dec 2011
POOR SERVICE!!
I have now been struggling for nearly two months to have my Samsung washing machine fixed! After googling the Samsung webpage, I sent a request for repairs and had to wait two weeks before anybody responded to my request. Eventually a technician was sent out from their Hatfield, Pretoria offices to have a look at the washing machine. After paying for the quote in full two weeks ago I am still waiting for the repairs to be done. On Monday I sent an email to *** (according to the website an executive staff member would respond) - NO response! I eventually got through to a lady in Johannesburg who promised me that the technician, G from Hatfield, would phone me, and that she would phone me at 16:00. Well, NOBODY has phoned me! I have never come across such bad service in my life! The next step will be to get in touch with Samsung in South Korea!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
These men were in such a hurry to finish that, I am sure, some wires were incorrectly joined. The machine does not work and Glen told me that the PC Board does not work! This is ******* as I used it earlier in the day.
I am beyond livid as a new PC Board must now be ordered, etc, etc.
I get the idea that Samsung SA does not care about the service they render.
Will I now wait another 2 months?????
These men were in such a hurry to finish that, I am sure, some wires were incorrectly joined. The machine does not work and Glen told me that the PC Board does not work! This is ******* as I used it earlier in the day.
I am beyond livid as a new PC Board must now be ordered, etc, etc.
I get the idea that Samsung SA does not care about the service they render.
Will I now wait another 2 months?????