jW
janine W
1 reviews | Active since Dec 2024
19 Dec 2024, 10:08
Poor service
I am very disappointed, I have been trying get a hold of Samsung for some time now because I would like to find out that status of gift but no feedback, I have been calling it just rings and no reply on my emails. I have been waiting for a good couple of weeks for my gift.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
19 Dec 2024, 10:08 Good day Janine,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply19 Dec 2024, 10:08
Official
Good day Janine,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
jW
janine W's updateReviewer Update
19 Dec 2024, 10:23Okay sure, this is too good to be true anyway
Yes, you can log a ticket and nothing will actually be done about it. I will never get the gift because all you'll do is false advertising
Yes, you can log a ticket and nothing will actually be done about it. I will never get the gift because all you'll do is false advertising
jW
janine W's update19 Dec 2024, 10:23
Reviewer Update
Okay sure, this is too good to be true anyway
Yes, you can log a ticket and nothing will actually be done about it. I will never get the gift because all you'll do is false advertising
Yes, you can log a ticket and nothing will actually be done about it. I will never get the gift because all you'll do is false advertising
jW
janine W's updateReviewer Update
19 Dec 2024, 12:19I have been waiting on the call for 20 min and still nothing, I have sent emails. Still nothing. All you'll can do is just investigate and not give feedback. Do you actually understand how frustrating this is. You are "PROMISED" and it's not given to you. This is pathetic. And you'll are suppose to be this amazing brand. Yeah right
jW
janine W's update19 Dec 2024, 12:19
Reviewer Update
I have been waiting on the call for 20 min and still nothing, I have sent emails. Still nothing. All you'll can do is just investigate and not give feedback. Do you actually understand how frustrating this is. You are "PROMISED" and it's not given to you. This is pathetic. And you'll are suppose to be this amazing brand. Yeah right