Poor Service by Samsung South Africa - Breach of Consumer Protection Laws

I'm very concerned with the reviews seen here on Hellopeter about Samsung, i thought i was the only person struggling with this.

My concern is what MTN is doing about this? Samsung is their partner in these promotions, and by the looks of things customers are waiting for more than 1 year at times to receive their claim benefits from Samsung which is unacceptable.

Surely this is something MTN can assist their customers with as it's a clear breach of the NCC: - The right to fair and responsible marketing - The right to a fair and honest dealing

I've been emailing the manager at Samsung - Tazlin (***), no response after numerous emails. I called customer service several times and just empty promises. I called Samsung Tracking and just the same empty promises...

I guess next would be to file a complaint with the NCC...