1 reviews | Active since Jul 2018
poor service by samsung
I have purchased a S8 Samsung cellphone from Vodacom in Pavilon Durban I really disappointed with the poor service Samsung call centre gave me, about the way they had given me dates when the springbreak 2 night stay protea holiday ends. I phoned three times and I got three different answers from the call centre agents. I planned to go in December 2018 fro my honeymoon and now they tell me the voucher ends 22 September 2018. If nothing gets sorted out by Samsung. I will write more articles about how they treat customers when we (customers supports Samsung all the time. I'm really irate and unhappy with Samsung call cente ********** My email address is **********
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We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
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Regards,
Samsung Team ^MS
This is to acknowledge the receipt of your mail.
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team ^MS