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Phindiwe M
1 reviews | Active since Nov 2018
02 Dec 2024, 09:59
POOR SERVICE
I made a online purchase on the 22rd November and selected deliver date to be the 26th November, Today is the 2nd December and I still not have my package, I have been following up all week and each time I'm being told they will follow up with Skynet. Why is samsung still using Skynet because their service is very poor!! what made things worse my order status then changed to delivered yet I still do not have my package. Who has my package and how does samsung guarantee that my item is not tempered with??? I wont recommend anyone to buy from you guys, YOU NEED TO DO BETTER!!
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Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
02 Dec 2024, 10:01Good day Phindiwe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply02 Dec 2024, 10:01
Official
Good day Phindiwe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
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Phindiwe M's updateReviewer Update
02 Dec 2024, 10:32After investigations all I am getting are calls to confirm my delivery address. more than once... 3 calls received to confirm delivery but I am not getting my package. what is so hard??? Skynet is not my client, I gave my money to samsung and samsung must ensure their client (Skynet) does what it needs to do otherwise stop using them! I want my package delivered or my money back!! that money would have been earning interest in my account
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Phindiwe M's update02 Dec 2024, 10:32
Reviewer Update
After investigations all I am getting are calls to confirm my delivery address. more than once... 3 calls received to confirm delivery but I am not getting my package. what is so hard??? Skynet is not my client, I gave my money to samsung and samsung must ensure their client (Skynet) does what it needs to do otherwise stop using them! I want my package delivered or my money back!! that money would have been earning interest in my account
PM
Phindiwe M's updateReviewer Update
02 Dec 2024, 16:51Close of business 2nd December 2024 - Still no delivery.
Can I have my money back
Can I have my money back
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Phindiwe M's update02 Dec 2024, 16:51
Reviewer Update
Close of business 2nd December 2024 - Still no delivery.
Can I have my money back
Can I have my money back
PM
Phindiwe M's updateReviewer Update
03 Dec 2024, 07:59Thanks to you guys Iv missed out on black friday and cyber monday specials
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Phindiwe M's update03 Dec 2024, 07:59
Reviewer Update
Thanks to you guys Iv missed out on black friday and cyber monday specials