poor service

3 call today to samsung 20 minutes on each call to speak to the exchange department but still nothing i just keep getting promises made to me that someone would call me back . i am getting fed up with the pathetic client service samsung gives its clients .how can an entire exchange department be on be in a meeting during business hours ,so we as clients are really not important to samsung this is the 1st company i ever made contact with that has no sense of urgency at all