Poor service

On 29/11/2024 I bought a Samsung Tablet and cover from Samsung Clearwater in Roodepoort. When I got home, I noticed that the cover was blue. I contacted Cecilia at Samsung. She was not available, and I spoke to Brian and said we wanted a black cover. He undertook to check stock and to call me back. He never did. On 5 Decemeber I took the cover back to the store. The owner or manager, Jerome, informed that there was a handling fee of 20%. I was never given te option on colors for the cover. He stated the handling fee was indicated on the invoice. I only received that invoice via email once I got home as they could not print it in store. I objected to this and said that this would cause me to never buy from them again and that I would report the matter on Hello Peter. He then, arrogantly told me to please do so, that it would not be the first complaint on Hello Peter and notwithstanding this his store is still in business. The product bought from them was cheaper on Samsung online. Client service here is non-existing and you will be better served to buy from the online store.