MM
Molotolo M
1 reviews | Active since Feb 2021
14 Feb 2023, 09:10
Poor service
I bought a Sumsung A02 in 2021 April, just because i love sumsung devices, because they easy to use. Yesterday the phone started freezing and delay respond, then i decided to factory reset it, then when i tried to log in again, it can't let me login with my google account, even when i get 2 way security codes to continue. So i decided to chart live with them, so the person assisting me was Pauline, the respond was like a comfused person in spite telling her the full story and the reason to factory reset. She then said am using wrong longin's. I expected the best from Samsung since i never had a problem with sumsung since i started loving the brand in 2009.
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Replies (2)
Samsung South Africa's replyOfficial
14 Feb 2023, 09:12Good day Molotolo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply14 Feb 2023, 09:12
Official
Good day Molotolo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's replyOfficial
14 Feb 2023, 11:41Dear Molotolo,
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^NM
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply14 Feb 2023, 11:41
Official
Dear Molotolo,
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^NM
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^NM