AJ
Albert J
1 reviews | Active since May 2012
19 Dec 2020, 18:13
Poor service at Samsung.
Samsung Smart TV - problems with half black screens seems common. Takes nearly 3 weeks to try and sort out and found they had no spare part. Decided to replace as it is still under warranty. Still without a proper working TV 21 days after reporting it to Samsung. Exchange department seems not capable of completing the process. Used to be a Samsung fan, but will start supporting LG for quality.
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Samsung South Africa's replyOfficial
21 Dec 2020, 08:59Good Day Albert ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply21 Dec 2020, 08:59
Official
Good Day Albert ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM