Poor service at repairs

On 02 September 2015 I booked my Samsung Smart Phone for repairs at Samsung Century City for repairing faulty battery system. Surprisingly a few days later I was informed the issue is now the LCD and not battery as the device could not switch on(with my limited IT knowledge I figured there was no way the phone could switch on if not charging hence not switching on). Upon collecting the phone I was told the LCD is okay, but actually the battery need to be changed, I immediately bough a new battery. Regrettably when I reached home the original problem was still experienced despite the installation of a new battery. Made a third trip to Samsung only to be told the phone will be sent for battery testing. They committed to ensuring that the phone is delivered to me after repairs seeing that this was my third visit for the same problem, this was in the first week of October. I am afraid to report that to this day I have not heard from Samsung.<br> <br> I am greatly saddened by the fact that I am still paying for this phone on contract with Samsung, and yet for two full months I could not use the device. I will soon renew my contract and will make sure I do not choose any Samsung device again.