Poor service and terrible quality

My washing machine stops in the middle of a cycle and won't start again, I've been struggling with this for months and I've tried resetting according to the manual but it's still problematic. I went to the Samsung service centre and the told me because it's under warranty Samsung has to sort it out otherwise I have to pay 500 for a call out fee. Fine I said I'll call Samsung, which I do and they tell me they need a virtual consolation first before sending out a technician. This is all so inconsistent l inconvenient as I'm unable to be home during the week for this virtual consult they want as I work, Saturday it's closed no one to help, now I'm stuck again not being able to use a machine I paid so much for in the name of convenience and reliability. This is so disappointing as a loyal customer. I'm very annoyed