POOR SERVICE AND QUALITY FROM SAMSUNG
<p>I took out contract with MTN for a Samsung S8 only 3 months ago. I was advised that the screen is virtually indestructable and that it had some new SMC feature. This is why I decided not to take the screen insurance. I do, however, have a screen protector on. The screen cracked. I contacted Samsung and they advised that there was nothing they could do and that the screen would have to be fixed at my cost. The phone is extremely expensive and we expect quality for the price. How can we be expected to pay so much for a phone that will crack even at the slightest drop. I am extremely dissapointed with both the quality and service given by Samsung., especially since I am a loyal samsung user.</p>
Dear Valued client,
This is to acknowledge receipt of your complaint.
Please be advised your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Dear Valued client,
This is to acknowledge receipt of your complaint.
Please be advised your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Dear Valued client,
This is to acknowledge receipt of your complaint.
Please be advised your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Dear Valued client,
This is to acknowledge receipt of your complaint.
Please be advised your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Dear Valued client,
This is to acknowledge receipt of your complaint.
Please be advised your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Dear Valued client,
This is to acknowledge receipt of your complaint.
Please be advised your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
WHAT TERRIBLE CUSTOMER SERVICE. TTER *******!!! NOW SAMSUNG CLAIMS THAT THEY CANNOT TAKE RESPONSIBILITY FOR THEIR PRODUCT BECAUSE OF TERMS AND CONDITIONS THAT I SIGNED. THE PRODUCT IS ON INFERIOR QUALITY AND THAT IS WHERE THE PROBLEM LIES. YOU HAVE LOST ME AS A CUSTOMER. I WILL NEVER BUY ANY OF YOUR PRODUCTS AGAIN, BOTH ON A PERSONAL AND BUSINESS CAPACITY. YOUR CUSTOMER SERVICE IS NON EXISTENT.
WHAT TERRIBLE CUSTOMER SERVICE. TTER *******!!! NOW SAMSUNG CLAIMS THAT THEY CANNOT TAKE RESPONSIBILITY FOR THEIR PRODUCT BECAUSE OF TERMS AND CONDITIONS THAT I SIGNED. THE PRODUCT IS ON INFERIOR QUALITY AND THAT IS WHERE THE PROBLEM LIES. YOU HAVE LOST ME AS A CUSTOMER. I WILL NEVER BUY ANY OF YOUR PRODUCTS AGAIN, BOTH ON A PERSONAL AND BUSINESS CAPACITY. YOUR CUSTOMER SERVICE IS NON EXISTENT.