Poor service and process

<p>I took in my tablet for screen repair on the 12th of January 2017 and i was told it should take maximum 3 days to recieve a quotation and thereafter accepting the quotation iit would take a day to fix. 15 days later i still havent recieved a quotatuon and i have been to the branch twice, the staff is clueless as the are like headless chickens and no one knows where my tablet is... all they did is give me a number to call a guy called Jason (technician or something in JHB or PTA) but this guy also doesnt know where my device is and i have called him multiple times and every single time he asks me for my number and email address but still he doesnt call me back. today i spoke to his manager and the manager didn't even know about it he still wanted the info about the device and my contacts (which i dont belive he is gonna use... lost my trust and even doubt if they have it or not). No body knows wher my device is... i need the device as it is my daughters and she needs it for school. i really dont know what to do</p>