MJ
Mark J
1 reviews | Active since Jan 2015
05 May 2021, 15:03
Poor service and possibly *****
Unfortunately I have had poor service from Samsung after purchasing a very expensive new handset that was supposed to come with bud earphones.
The bud earphones were never delivered even after numerous calls to the Samsung call center and speaking to both Thulani and Antonette.
Samsung CEO Mr Sung Yoon are you aware of this "shrinkage" in your South African business as this might be the tip of the iceberg?
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Samsung South Africa's replyOfficial
05 May 2021, 15:16Good day Mark,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply05 May 2021, 15:16
Official
Good day Mark,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS