1 reviews | Active since Nov 2009
POOR SERVICE AND NO FEEDBACK
I dont want to give them any star rating. I purchased a Samsung Fridge Freezer on 21 March 2024 from Tafelberg Furnishers in Somerset West. I have registered the appliance on your website and submitted a service request regarding the ice compartment in the fridge freezing over, which indicates a possible malfunction. This service request was submitted on 6 February 2026 via the Samsung website. To date, I have received no response from Samsung regarding this matter. Considering the price paid for a premium Samsung product, one would expect a high standard of after-sales service. Unfortunately, this has not been my experience. I kindly request that Samsung provide urgent feedback and a resolution regarding this issue. I trust that this matter will be addressed without further delay.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM