Poor Service and no communication from Samsung

My Samsung Galaxy Z Flip 5 touch screen stopped working. I handed the phone in at Samsung Canal Walk, Century City for repairs on 27 July 205.

I was told it will be sent to Jhb and I will receive a quote. To date I have not received any communication, quote or update.

To top it all, the staff was very unfriendly, just lying in their chairs, not looking like they are "in the mood" to help.

Samsung to please urgently advise as I suspect my phone is now lost.

I have the document as proof that I handed it in.

One would hope that Samsung would provide better service considering how much you have to pay for all their products.

The person who helped me was Donald.

Regards/Thank you

Bernu van Zyl