Poor service and lack on communication

On Friday 24 November 2017 I took my Samsung gear S3 smar****ch to Samsung smart care Century city for repairs of it cracked back glass, on the day I was requested to pay an amount in the region of R230 for them to be able to quote what needs to be replaced and how much it would cost. All of this I was told would happen within 48 working hours and to me that meant by Tuesday 28 November 2017 that should be done but that was not the case. From Wednesday 28 November I tried to call their customer care number ********** but it never goes through from the first day even now.

On Friday 30 November at 15h26 a quote of R2297.30 was received and I immediately paid, with an understanding that immediate payment meant that part will be ordered and delivered on Tuesday, apparently their parts arrive Tuesdays. I waited and waited for the part to arrive until I decided to take my watch back as I wanted to use it over the holidays to accumulate my vitality points with an agreement that I will bring it back 9 January 2018 and hopefully the part would be there. 13 January 2018 I went back but the part has not arrived and my money is still with Samsung (interest though is to get watch fixed).

Since the calls are not taken by Samsung I have to always drive 30km + 30km just to check the progress but nothing happens until now.

I need assistance with this pathetic, appalling service, I cannot take this anymore