Poor service and incorrect information

I have sent my phone in for repairs last week Monday and have received feedback by Thursday stating what was wrong with my phone and a quotation stating how much should be paid in regards to the repairs to be done. I paid within 30 minutes once I received the quotation and on the quotation it states the phone will be ready for collection within 5-7 working days once payment has been received. I contacted the call centre and they have stated the phone is ready for collection however I could not be contacted to be notified the phone is ready for collection. When I got to the smart care centre they advised that parts have not even been ordered as yet. I feel it is very poor service and negligence that since payment has been done, parts have not even been ordered as yet.<br> When I have called the call centre I was placed on hold for quite a long period and one of the consultants did not even get back to the line.<br>