POOR SERVICE AND FALSE ADVERTISING!!

Item: Samsung South Africa
Rating: 1
Author: Maartin T

I have upgraded my cell phone contract with a Samsung Note 10 plus around the 11th January 2020. With that was a promo where you get a Glap Gaming controller and 2500 Fortnite V-Bucks with it. The Gaming controller was delivered, but a month later and still no V-Bucks received. I have sent several mails to enquire about this and everytime the response is the same: “We have not received feedback from Epic games” Yesterday, a consultant called me and said I will receive a call from a manager within 24 Hours. Guess what, it’s 30 hours later and no call received! Absolutely poor service and false advertising!!!

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

13 Feb 2020, 18:09

Good day Maartin,

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advice on this matter.

Regards,

SamsungSA:

^TM

Samsung South Africa's reply13 Feb 2020, 18:09

Official

Good day Maartin,

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advice on this matter.

Regards,

SamsungSA:

^TM

Maartin T's updateReviewer Update

22 Feb 2020, 10:13

1 week later and still no reply from Samsung!! Just a generic reply to keep clients happy. What poor service from them. Samsung, you should be ashamed of yourself!
I will continue with this until my problem is sorted out!!

Maartin T's update22 Feb 2020, 10:13

Reviewer Update