avdm
annette van der merwe

1 reviews | Active since Feb 2015

18 Feb 2015, 16:20

Poor service and communication

I have a Samsung S4 phone which I registered for the repair warranty as soon as I received it on contract from MTN. As I understood the warranty, I would receive two free repairs/replacements (one water damage/one screen damage or two water damage etc) <br> My phone was sent to the Canal Walk Samsung repair centre early last year for water damage. My phone was repaired/replaced without any hassles. At the end of last year my phone fell and the screen cracked. Again I sent it to the repair centre. I then received a phone call stating that my phone was no longer under warranty as during the water damage repair, Samsung had replaced two parts so I had already received my two free repairs. This was at no time communicated to me after the first repair. Neither was the way the warranty worked properly explained to me by MTN. I find this whole warranty issue very misleading and I received poor service from Samsung and MTN. <br> I was a big Samsung supporter but I am definietly no longer.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Feb 2015, 18:07
Official
Hello annajvdm,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our customer service division who will be in contact with you in this regard.

We sincerely apologise for the lack of service you have received

Kind regards

Samsung SA