EV
Elsabe V
1 reviews | Active since Sept 2018
19 Dec 2022, 08:19
POOR SERVICE
My 6 months old 15kg Samsung Top loader burnt out for no reason whatsoever and two weeks since I have put in a claim I still have not received a replacement or refund. Every time I enquire as to the finalization of my claim I am told that the matter is being expedited. I am not even sure I want to buy another Samsung product if this is the service they offer.
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Samsung South Africa's replyOfficial
19 Dec 2022, 08:24Good day, Elsabe.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;JL
Samsung South Africa's reply19 Dec 2022, 08:24
Official
Good day, Elsabe.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;JL