MG
Melanie G
1 reviews | Active since Oct 2013
24 Mar 2026, 14:08
POOR SERVICE
Send back and forth from 1 agent to another without any solution. I am not playing a game with SAMSUNG. I get asked the SAME information OVER AND OVER AGAIN and nothing gets resolved. Samsung is suppose to be TOP OF THE RANGE. That is why I bought that TV Brand.
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Samsung South Africa's replyOfficial
24 Mar 2026, 14:11Good day Melanie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Samsung South Africa's reply24 Mar 2026, 14:11
Official
Good day Melanie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM