POOR SERVICE

Good day

I handed my Samsung s10 to the Samsung store Grove Mall on Saturday 12 October 2019 I was told my phone would be ready the following Saturday and that they will phone me Friday for an update-which never happened.

I tried to phone the store on numerous occasional with no reveal as no one answered I drove back there Saturday just to hear that my phone was not ready but promised it would be done on Sunday at 12 and if not they would call me Sunday a lady phoned to say everything was done and it is fixed they just had to do the waterproofing test and that my phone will be delivered to my house on Monday which never happened Again I had to drive to the store where an Afrikaans manager told my husband that they struggle with the motherboard and it will be delivered Tuesday I phoned and spoke to Altus he promised to phone me back in 10 min that never happened Again no one phone and the store doesn’t answer so I had to drive again to the store Then only they told me they struggling with the waterproofing test and they try to get it fixed by Friday???? So when actually will it be fixed?? Does anyone in the store actually know what is wrong with my phone? Can I please get some feedback from anyone?? What guarantee do I have that my phone will be correctly fixed I have no trust in your store Your staff is so rude standing around and playing games on their phones and definitely not friendly or client orientated

I did and will take this further if needs be I need an answer tomorrow before 12 on the plan going forward!! I never experienced this crab service in my life!!!!!!!!!!!!!!!!

Regards, Lizette ***